Refund policy
REFUND POLICY
We want you to love your holiday lights.
Damaged, defective or wrong item If your item arrives damaged, doesn't work, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo or short video of the issue. We'll send a free replacement or a full refund — no need to return the item.
Order not received If your order hasn't arrived within 30 days of shipping, contact us and we'll send a replacement or issue a full refund.
Change of mind If you're not happy with your purchase, contact us within 14 days of delivery. Items must be unused and in their original packaging. We'll provide the return address; return shipping is paid by the customer. Your refund is issued to your original payment method once the return is received.
To start a request, reach us through our Contact page with your order number.